Politique d’expédition

Effective Date: September 16, 2025

At CozyHeat™, we are committed to delivering your order quickly and safely. Please read our shipping policy carefully before placing an order.

1. Processing Time

  • All orders are processed within 1–3 business days after payment is confirmed.

  • Orders are not shipped or delivered on weekends or holidays.

2. Shipping Time & Method

  • Standard Worldwide Shipping (Free):
    Estimated delivery within 7–15 business days depending on your location.

  • Tracking Information:
    A tracking number will be provided once your order has been shipped.

Note: Shipping times may vary due to customs clearance, peak seasons, or factors beyond our control (weather, strikes, etc.).

3. Shipping Costs

  • We offer Free Worldwide Shipping on all orders.

  • Express shipping options may be offered at checkout for an additional fee.

4. Incorrect Address or Failed Delivery

  • Customers are responsible for providing accurate shipping information.

  • If an order is returned to us due to an incorrect or incomplete address, the customer will be responsible for reshipping costs.

5. Lost or Delayed Packages

  • If your package does not arrive within 30 days, please contact us at support@cozyheatstore.com.

  • We will investigate with our shipping partners and provide a replacement or refund if necessary.

6. Customs, Duties & Taxes

  • International orders may be subject to customs fees or import duties.

  • These charges are the customer’s responsibility and are not included in our prices.

7. Contact Us

If you have any questions about our Shipping Policy or your order status, please contact us:
📧 support@cozyheatstore.com